-
Q1: Why should I buy from SHANGJU KITCHEN?
-
Q2: Do the cabinets come assembled?
-
Q3: How are SHANGJU's ready to assemble cabinets put together?
-
Q4: Where do you ship?
-
Q5: How much does shipping cost?
-
Q6: How long does it take to receive my cabinets?
-
Q7: How do I order cabinets on GZSJJJ.com?
-
Q8: What if my cabinets are shipped damaged or items are missing?
-
Q9: Do you offer soft close hinge doors?
-
Q10: Do you offer soft close drawers?
-
Q11: Do your cabinets come with a warranty?
-
Q12: How are the cabinets shipped?
-
Q13: Do you offer contractor discounts?
-
Q14: Are SHANGJU's cabinetry KCMA certified?
-
Q15: Do Kitchen Cabinet King's cabinetry comply with California Air Resources Board's (CARB) emissions standard?
-
Q16: If I order a door sample, how long does it take and what exactly am I receiving?
-
Q17: Do you offer kitchen design service?
1. Q1: Why should I buy from SHANGJU KITCHEN?
A1: SHANGJU KITCHEN provides our customers with superior quality and service for their kitchens
and bathrooms . We are one of the most professional and largest kitchen cabinets exporting
factory. We are able to offer wholesale cabinet pricing because we don't have the overhead of
your local showroom, which results in huge savings. When you purchase online through us, you
can feel comfortable knowing you are dealing with cabinet professionals, with the experience
to get your job done right.
2. Q2: Do the cabinets come assembled?
A2: We offer both manufacturer assembled cabinets and ready to assemble cabinets(RTA). The
assembled cabinets allow you to open the boxes and install right to the walls, the RTA
cabinets require approximately 10-20 minutes of assembly time for each cabinet.
3. Q3: How are SHANGJU's ready to assemble cabinets put together?
A3: SHANGJU's RTA cabinets are assembled with just a screw-gun, wood glue, and optionally a
staple gun for additional support. Our Newport, Richmond, Villa Cherry, Cherrville, and Sierra
door styles are assembled with cam-locks which is a very simple and popular method of
assembly. All our other cabinetry are assembled with pre-mounted metal locking plates
installed to the wood panels, so assembling is as simple as sliding the locking plates over
the corresponding L-bracket, and fastening with screws in the pre-drilled holes. This method
of assembly is not only simple, but provides a very durable, strong cabinet. For video
instructions on how to assemble assemble our RTA kitchen and bathroom cabinets, we've put
together step-by-step videos showing the process.
4. Q4: Where do you ship?
A4: We ship to the global markets. We can also ship to a freight forwarding company of your
choice. For more information on this process, please contact our customer service department.
5. Q5: How much does shipping cost?
A5: Your shipping price is based on your order and location. For your convenience, we have
integrated an automatic shipping calculator on the shopping cart checkout screen. Simply
select the cabinets and accessories you are interested in purchasing and enter your delivery
address information for an instant shipping rate.
6. Q6: How long does it take to receive my cabinets?
A6: According to the kitchen cabinets you buy and the quantity you need. We have kept our
promises to delivery the products to our clients in time.
7. Q7: How do I order cabinets on GZSJJJ.com?
A7: First step: Select your door style
Second step: Select cabinetry and pieces and proceed to checkout
Third step: Select the hardware you like and tell us the number
Fourth step: Send the details to our mailbox
8. Q8: What if my cabinets are shipped damaged or items are missing?
A8: Every effort is made to ensure that your items arrive undamaged. Unfortunately, on occasion
there are conditions beyond our control that can cause damage during shipping. Customer will
be given a bill of lading that you are responsible to check off to ensure that you have
received all of your items prior to signing off on the delivery. If at the time of delivery,
you have any missing item(s) you must indicate this on the freight company's bill of lading in
order to process a claim. Missing item claims will not be honored if the specific missing
item(s) was not indicated on the bill of lading at the time of the delivery. Also at the time
of delivery if you notice any visible damage, document the damage on the freight company's
bill of lading. If you suspect that there might be concealed damaged, please note that on the
bill of lading as well. If any problems were indicated on the bill of lading, please contact
of the delivery or they will not be honored. SHANGJU is only responsible for providing
replacement parts/items, we will not be able to reimburse any additional labor costs incurred
by the customer to repair or replace damaged items.
9. Q9: Do you offer soft close hinge doors?
A: Yes - Soft close door hinge hardware are available as an upgrade, and are available either
installed or separately for an additional charge per door. To add this feature to your cabinet
service department.
10. Q10: Do you offer soft close drawers?
A10: Yes - Soft close drawers are standard on many of our door styles. This information is
listed on the cabinet specifications for each door style. If the door style you are interested
in does not have soft close drawers standard, it may be available for an upgrade. Please
contact our customer service department for more information.
11. Q11: Do your cabinets come with a warranty?
A11: SHANGJU warrants its cabinetry to be free of defects in material or workmanship for a period
of five years for the following door styles; Country Oak Classic, Honey, Cherry Glaze,
Cinnamon Glaze, Santa Fe, Shakertown, Pepper Shaker, Ice White Shaker, Sienna Rope, Sandstone
Rope, New Yorker, Wave Hill, Tribecca, Oasis, and Pacifica. Kitchen Cabinet Kings warrants its
cabinetry to be free of defects in material or workmanship for a period of one year for the
following door styles; Carolina Oak, Spice Maple, Savannah, Chestnut Pillow, and Mocha Shaker
This warranty does not cover the natural aging or darkening of wood color, the inherent growth
characteristics of, or variation in wood. Some replacement parts are subject to availability
and may be different than those originally supplied. This warranty does not apply to products
or parts purchased without a finish. This warranty does not cover wear and tear, damage or
defects caused by misuse, abuse, negligence, alteration, non-residential use, or improper
installation, storage, or handling.
To the extent permitted by law, this warranty does not cover special, incidental or
consequential damages (such as labor expenses in uninstalling or installing any material or
parts) whether arising out of breach of warranty, breach of contract, tort, or otherwise. Some
states do not allow the exclusion or limitations of incidental or consequential damages, so
the above limitations or exclusions may not apply to you.
12. Q12: How are the cabinets shipped?
A12: All cabinets and pieces are individually packaged in protected cartons. They are packed on
pallets and delivered to your door via a common carrier. The common carriers are equipped with
a liftgate (a steel elevator-like platform at the end of the truck) which is used to lower the
merchandise off the truck down to the street level.
13. Q13: Do you offer contractor discounts?
A13: Yes - Our Commercial Buyer Program provides discounted cabinet pricing to contractors,
designers, builders, and property management groups. To learn more information and to apply
for this program, please see visit the Commercial Buyer Discount Program page.
14. Q14: Are SHANGJU's cabinetry KCMA certified?
A14: Yes - Many of Kitchen Cabinet Kings's available cabinetry are KCMA certified. For more
information on what this certification entails, please see our KCMA Certification page.
15. Q15: Do Kitchen Cabinet King's cabinetry comply with California Air Resources Board's (CARB) emissions standard?
A15: Yes - Many of Kitchen Cabinet King's cabinetry are CARB 2 compliant by meeting or exceeding
standard CARB threshold limit tests against harmful emissions, including formaldehyde.
16. Q16: If I order a door sample, how long does it take and what exactly am I receiving?
A16: All door samples ship via Fed-Ex, standard lead time is 3-6 days. SHANGJU's cabinet door
samples are a sink base mini cabinet front, which are comprised of the door/drawer attached to
the face frame of the cabinet. Ordering door samples is an excellent way to see the quality of
our cabinets, and to visualize how the cabinet door finish/style work in your h
ome.
17. Q17: Do you offer kitchen design service?
A17: Yes - We offer free kitchen design service. Our NKBA certified design staff will design a
functional and aesthetically pleasing kitchen lay-out, and we will provide you with 3D
renderings of your kitchen, and a total quote for your order via email. Typically turn around
time for kitchen design completion is within 24 hours. Kitchen Design revisions are not
included in our free design service. Please visit our Kitchen & Bathroom Design Service page
to submit your kitchen measurements and information to us to get started.
